Returns and replacements
WholesalePeptide.us accepts returns on unopened kits. Unopened kits in original tamper-evident packaging can be returned within 30 days for credit; opened or reconstituted material cannot be returned. If a lot fails to match its Certificate of Analysis, we replace it or refund it in full. Contact wholesale@wholesalepeptide.us with your order number and lot code.
How to request a return
- Email wholesale@wholesalepeptide.us with the order number, lot codes and reason.
- We send a return authorization and label.
- Credit or refund is issued once the unopened kits are received and inspected.
Quality concerns
If your own analysis disagrees with a lot's certificate, send your data. We will have an independent third-party laboratory retest a retained sample from the same lot and share the result.
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